Tag: customer

  • Customer care fraud: 5 held from Jamtara for duping over 2,500 people

    Customer care fraud: 5 held from Jamtara for duping over 2,500 people

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    New Delhi: Five men were arrested from Jamtara in Jharkhand for allegedly duping more than 2,500 people by posing as customer care executives of banks and e-commerce websites, the Delhi Police said on Wednesday.

    A sim cards supplier was also arrested from Murshidabad in West Bengal, they said.

    The accused posted their mobile phone numbers as the customer care helplines of banks and e-commerce sites on the internet. Once they got the access to a victim’s number registered with a bank, they would siphon off money from his/her account, police said.

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    Nijamudin Ansari (23), Afroj Alam (23), Mohammad Amir Ansari (22), Sarfaraj Ansari (22) and Afroj Ansari (22) were arrested from Jamtara while Nasim Malitya (31) was nabbed from Murshidabad, they said.

    A total of 12,500 pre-activated sim cards were provided to the fraudsters in Jamtara in one year by Malitya, police said, adding that more than 21,000 sim cards were recovered from Malitya.

    According to police, a complainant, presently residing in Dubai, had come to Delhi to visit his daughter.

    He wanted to get the bank passbook of her daughter updated and searched for the customer care number on the internet. When he called on the number, the person on the other end, posing as the customer care executive, asked him to download ‘anydesk’ application on his phone for further assistance, a senior police officer said.

    The fraudster then asked him to log into his net banking account following which, they made two unauthorised transactions of Rs 9.5 lakh and Rs 50,000, police said.

    During the investigation, police found that the fraudsters used the call forwarding method and changed the webpage customer phone numbers frequently in order to hide their locations.

    On April 11, a raid was conducted at Jamtara in Jharkhand along with a team of Jharkhand Police and the accused were nabbed while they were making calls from an isolated place in Nawadih village, Karmatar, Deputy Commissioner of Police (outer north) Ravi Kumar Singh said.

    It was revealed that sim cards were supplied after activation from Murshidabad and in a single phone, more than 300 SIMs were activated in a day, the DCP said.

    One fraudster used to keep three to four smartphones for calling at a time and choose a remote place in village Nawadih, Karmatar in Jamtara, police said.

    Nijamudin Ansari was previously involved in a cyber case of Jamatara and remained in jail for four months. He is one of the masterminds of this case. He used to pose as a senior bank manager, police added.

    Police said so far, close to Rs 20 lakh that was siphoned off by the accused has been tracked and a refund process initiated.

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    ( With inputs from www.siasat.com )

  • Hyderabad: Sunshine Hospitals to refund Rs 8.70L to customer for COVID treatment

    Hyderabad: Sunshine Hospitals to refund Rs 8.70L to customer for COVID treatment

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    Hyderabad: A local consumer court on February 22 ordered Sunshine Hospitals, a unit of Sarvejana Healthcare to pay a refund of Rs 8,73,943 for exorbitantly charging a Kulsumpura resident for COVID-19 treatment.

    Qurratul Ayn Fatima, a forty-year-old housewife approached the district consumer disputes redressal commission, for a refund of Rs 14,38,000 claiming that the hospital overcharged for the COVID-19 treatment of her deceased husband Mohd Kalimuddin.

    The district consumer disputes redressal commission, Hyderabad – 3, ruled in the favour of Qurratul Ayn Fatima and asked the Hospital to pay a refund of Rs 8,73,943 with interest along with Rs 10,000 as compensation for causing mental agony and trauma.

    “There has never been an occasion for any negligence or deficiency in treatment rendered by the hospital,” the advocates for the hospital told the court.

    “Now making absurd accusations against the hospital is uncalled for. The complainant is unreasonable and untenable and without any basis,” they added.

    The court order said that according to G.O.Rt.No.248, the hospital has to refund a total of Rs 8,73,943 collected as lab charges, life-supporting charges, medical utility charges and food and beverages charges within 45 days from February 22.

    According to the said GO private hospitals are allowed to collect Rs 4,000 per day towards charges for routine ward + isolation.

    The charges for ICU without ventilator or isolation were prescribed Rs 7,500 and Rs 9,000 was prescribed towards charges for ICU with ventilator and tests/investigations.

    No hospital can collect abnormal charges from the patients exploiting the unfortunate pandemic situation.

    The court said, the High Court of Telangana slammed the state government on June 1, 2022 for failing to set a fee cap for private institutions treating COVID-19 patients in the state and observed that people have been mortgaging gold to pay bills.

    The court recalled that the Chief Justice of Telangana had suggested that hospitals should be compelled to return the excessive fees or face having their licences revoked.

    “The hospital has collected the amount from the complainant exorbitantly. This act clearly shows the deficiency in services on the part of the opposite parties,” observed the court.

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    ( With inputs from www.siasat.com )

  • Dubai: Customer suffers burns as waiter spills liquid nitrogen; offered free meal

    Dubai: Customer suffers burns as waiter spills liquid nitrogen; offered free meal

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    Abu Dhabi: A diner at a high-end Japanese restaurant Tabu in Downtown Dubai, suffered minor burns after a waiter accidentally spilt liquid nitrogen on her back during a theatrical presentation of dishes.

    Aline Fleihan, an architect who lives in Saudi Arabia, when on a visit to Dubai and dining with her friends at a restaurant when the alleged incident happened.

    The incident happened on Friday, January 20. “We were four at the table. About an hour later, the waiter was passing by, carrying a large tray above his head that was packed with food and drinks and the liquid nitrogen container. He dropped it by accident, and it fell on my back,” Aline told Khaleej Times.

    Aline Fleihan, took to Twitter to slam the restaurant for dropping a tray of liquid nitrogen on her back— which resulted in instant burns all over the contact areas.

    “I am so frustrated and traumatised of what happened to me on Friday night as I was having dinner in Tabu, where the waiter dropped a tray with liquid nitrogen on my back and caused burns all over my neck and back and I had to complete my night at the ER,” Aline tweeted.

    “It is such a shame the amount of irresponsibility and ignorance the management dealt with such an incident especially that Tabu is one of the prestigious restaurants in #Dubai,” Aline said.

    “Actually they offered me a dinner for 4 to compensate the damage!” Aline adds.

    Aline warns about the dangers of liquid nitrogen, “LN2 is a dangerous chemical of -196 degrees. Please be cautious whenever you go to restaurants, they use this chemical to do shows (smoke) in food and beverages.”

    As per media reports, according to Aline people around her thought she was on fire because of the amount of smoke immediately after the liquid nitrogen was dropped on her.

    David Lescar, the founder of Japanese restaurant Tabu, called the incident unfortunate in an email to Khaleej Times and said the restaurant was “extremely sorry” about the “guest experience”.



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    ( With inputs from www.siasat.com )

  • Hyderabad: Court asks Xiaomi to replace TV or refund customer

    Hyderabad: Court asks Xiaomi to replace TV or refund customer

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    Hyderabad: A consumer court here directed technology and mobile giant Xiaomi to either give a man a new TV as replacement for a defect, or to return the amount of Rs 35,999 that he paid for a product and received a faulty one instead. The District Consumer Disputes Redressal Commission, Hyderabad-III, also asked Xiaomi to pay the man Rs 5,000 as compensation as well.

    The order dated January 10 from the Consumer Disputes Redressal Commission came after B. Mahesh, a resident of Secunderabad approached it with the complaint against Xiaomi. He wrote that he had ordered an LED TV for his home and after verifying all the models he zeroed in on the Mi 125.7 (50 inches) 4K Ultra HD Android Smart LED TV.

    However, the complainant, after purchasing the product online, faced an issue with the Xiaomo TV and contacted its service centre through the customer care.

    According to his complaint, Mahesh said a request was raised for replacement as the TV was faulty, and that the technician who checked it replaced the TV. However, the issue that Mahesh raised that the replacement Xiaomi TV was not a new one and a renewed TV instead. He said that Xiaomi was not ready to give him a new TV as a replacement.

    He added that Xiaomi had said it will provide him with a coupon of invoice worth the amount paid by him for the TV. Mahesh also said he was assured that that it will be processed within 7-10 days (of him being told anout it). After ot receiving the credit or the said refund, Mahesh approached the consumer court as he felt cheated. After going through all the details, the court ruled in his favour.

    It asked Xiaomi to exchange the new TV of the same model or to refund the value of the Mi TV of Rs.35,999 along with a compensation Rs. 5,000 Rs. 2,000 towards costs of the complaint. 

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    #Hyderabad #Court #asks #Xiaomi #replace #refund #customer

    ( With inputs from www.siasat.com )