Tag: inflight

Air India crew grounded by DGCA for ‘in-flight hospitality’ fiasco

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New Delhi: India’s aviation regulator, the Directorate General of Civil Aviation (DGCA) has ordered Air India to de-roster its entire crew following an incident on a Dubai-Delhi flight on February 27.
In the incident, the pilot allegedly had entertained a female friend, who had entered in the cockpit, which violates DGCA safety norms.
A cabin crew member had filed a complaint with DGCA, prompting an investigation.

While the cabin crew member seems to have no role in the incident, the entire crew has been derostered pending investigations, said an official.
“The pilot involved will also be given an opportunity to present their case, and will remain grounded until a final decision is made by the regulator,” the official added.
A senior DGCA official had stated that the act is unacceptable and could have put the passengers’ safety at risk.
Air India had also released a statement saying that they have taken note of the reported incident and investigations are underway.
“The airline has a zero-tolerance policy regarding passenger safety and well-being and will take requisite action. The matter has also been reported to the DGCA, and Air India is cooperating with their investigation,” it said.

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( With inputs from www.siasat.com )

April 26, 2023
AI introduces new in-flight F&B menu for international flights

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New Delhi: Air India has introduced a refreshed in-flight food and beverages menu across cabins on all international flights.
Air India’s First and Business Class customers who follow the vegan lifestyle will now be able to choose from a selection of plant-based meal options.
Moreover, the airline’s bar menu now features a range of premium brands of spirits as well as a new wine list that includes French and Italian wines.

Customers on board will be able to indulge in sophistication with Air India’s bar menu, which now offers a fine wine list, including Laurent-Perrier La Cuvee Brut champagne, wines from the renowned vineyards of Chateau de l’Hestrange, Les Oliviers, Chateau Milon, and Piedmont region of Northern Italy. In addition, the new beverages menu features a range of whiskey, gin, vodka, and beer of premium brands.
The new menus is based on guest feedback and is designed to offer travellers an assortment of gourmet meals, trendy appetisers, decadent desserts, and showcase India’s locally sourced culinary influence while keeping in line with the healthy eating trend.
Sandeep Verma, Head of In-flight Services, Air India, said “As part of our ongoing effort of transforming the Air India experience for the guests, we have brought great thought and energy into our new menu. We want our guests to enjoy their food and beverage on board Air India flights much like they would at their favourite restaurants.
“Our underlying focus while designing the new menu has been on ensuring that it includes nutritious options that are delicious, and on incorporating contemporary, sustainable practices.”
A team of in-house experts, catering partners, and multiple suppliers were assembled to design an elevated the dining experience on board Air India flights.

Air India’s First and Business Class customers who follow the vegan lifestyle will now be able to choose from a selection of delicious, plant-based meal options such as ‘Subz’ seekh kebab, Thai red curry with tofu and vegetables, broccoli and millet steak, and lemon sevaiyan upma, medu wada and masala uttapam.
The new menu for breakfast, lunch and dinner, across all classes, features a mix of fusion dishes and classics such as mushroom scrambled egg, turmeric chilli omelette, mixed vegetable paratha, achari paneer and emmenthal sandwich in multigrain bread, grilled prawns in a fennel cream sauce, murgh rezala kofta, murgh elaichi korma, classic chilli chicken, chicken chettinad kathi roll, baked fillet of fish with a herb almond and garlic crust, masala dal and brown rice khichdi with sprouts, roast tomato and bocconcini caprese with kalamata olives and pesto, and classic tomato and coriander shorba with crisp namakpara, among others.
There are also new dessert offerings such as mango passionfruit delight, quinoa orange kheer, espresso almond crumble mousse cake, khajur tukda with kesar phirni, single origin chocolate slice, chum-chum sandwich with blueberry sauce, and a seasonal fruit selection.
Air India’s selection of mocktails such as Virgin Mary, California Orange, Apple Spritzer, and juices would offer an array of flavours to fulfil the fine dining experience.
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#introduces #inflight #menu #international #flights
( With inputs from www.siasat.com )

April 3, 2023
Air India modifies in-flight alcohol service policy

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New Delhi: Amid recent incidents of unruly passenger behaviour, Air India has modified its in-flight alcohol service policy wherein cabin crew have been told to tactfully further serving of alcohol if needed.
The Tata group-owned airline has been slapped with penalties in the last few days by DGCA for the unruly behaviour of passengers onboard two international flights for reporting lapses.
The exact changes in the revised policy could not be immediately ascertained.
According to the revised policy, guests should not be permitted to drink alcohol unless served by the cabin crew and that the cabin crew be attentive to identifying guests that might be consuming their own alcohol.
“Service of alcoholic beverages must be carried out in a reasonable and safe manner. This includes tactfully refusing to (further) serve a guest alcohol,” as per the policy.
In a statement, an Air India spokesperson said the airline has reviewed its existing in-flight alcohol service policy, taking reference from other carriers’ practice and input from the US National Restaurants Association’s guidelines.
“These were largely in line with Air India’s existing practice, though some adjustments have been made for better clarity, and NRA’s Traffic Light system included to help crew recognise and manage possible cases of intoxication.
“The new policy has now been promulgated to crew and included in training curricula. Air India remains committed to the safety and well-being of our passengers and cabin crew, including but not limited to the responsible service of alcohol,” the spokesperson said.

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#Air #India #modifies #inflight #alcohol #service #policy
( With inputs from www.siasat.com )

January 24, 2023