Tag: Grievances

Andhra Pradesh CM launches helpline to redress people’s grievances

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Amaravati: Andhra Pradesh Chief Minister Y. S. Jagan Mohan Reddy on Tuesday launched a new programme, ‘Jaganannaku Chebudham’ aimed at redressing individual grievances pertaining to government services or schemes.
The Chief Minister launched a toll-free helpline number 1902 which allows citizens to directly call and raise their individual problems with the Chief Minister’s Office.
It is an upgraded version of ‘Spandana’ that aims to proactively reach out to citizens, gather their grievances in a focused manner, and address them in a mission mode. The Chief Minister launched this initiative in the presence of over 1 lakh government officials who were connected via a video call that was arranged in all village and ward secretariats across districts.

“Climbing the ladder brings with it great responsibility. I am not here to rule, but to serve. Starting with me, every government official from top to bottom will be at your service through Jaganannaku Chebudham,” Jagan Mohan Reddy said in his address.
Reiterating his government’s commitment to the public, he said: “The government is moving towards finding a solution to every problem that a citizen can have. This grievance redressal helpline under the Jaganannaku Chebudham program aims to resolve individual grievances relating to any government service or schemes in the most effective manner. Calling 1902 brings the grievance directly to my attention and I consider your problem as mine.”
With this toll-free number, individuals can quickly and easily raise governance-related grievances that are impacting them and their families. In addition to lodging grievances, citizens can also make inquiries about government services and welfare schemes from the comfort of their own homes.
The government claimed that through this initiative it has provided an effective option for individuals to simply call and share their concerns directly with the CM’s Office.
The government has also formed PMUs (Project Monitoring Units) to ensure timely and effective resolution of citizens’ issues. These special monitoring teams will work at various levels of government from the state-level to the mandal-level to regularly follow up and monitor the redressal process.

These teams are directly scrutinized by the Chief Minister’s Office, ensuring that every grievance receives the attention and action it deserves. With the support of PMUs, the government aims to address all citizen grievances raised on the helpline to be promptly taken up by the authorities concerned with the utmost care and attention. The citizens are also given a follow-up feedback call after their grievance has been resolved, officials said.
Furthermore, if a citizen feels that their issue needs to be revisited, the government will reopen the case and escalate it to a senior officer to ensure that every concern is addressed in the best possible manner, they added.
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#Andhra #Pradesh #launches #helpline #redress #peoples #grievances
( With inputs from www.siasat.com )

May 9, 2023
CS Addresses Industry Grievances; Calls For Regular Interaction Between Industry, Government

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SRINAGAR: Chief Secretary, Dr Arun Kumar Mehta on Tuesday chaired an interactive session with entrepreneurs and investors at the Civil Secretariat here. The meeting was aimed at addressing the issues and concerns faced by the industrial sector in the Union Territory.
During the meeting, several important issues were raised and discussed, including land use and allotment, infrastructure development, power, departmental clearances, legal issues, and other related concerns. Chief Secretary assured the participants of full support from the UT government and issued appropriate directions to resolve several issues.
The session also highlighted the hand-holding measures and incentives being provided to the industries in Jammu and Kashmir.
Dr Mehta assured that the Jammu-Srinagar National Highway would shortly be set open for round the year traffic thereby resolving several logistical issues faced by industries. He assured the industrialists from the Kashmir region that the government would take necessary steps to ensure that trucks carrying perishable items are able to move to their destinations smoothly without undue hindrances.
Chief Secretary called for conducting similar meetings every month to address the grievances of the industries in the UT.
Besides industrialists, the meeting was attended by Principal Secretary, Industries & Commerce, Prashant Goyal; Principal Secretary Power Development, H Rajesh Prasad; Secretary Revenue, Dr Piyush Singhla; Managing Director, JPDCL, Shiv Anant Tayal; MD KPDCL, Ch Mohd Yasin; Managing Director, SIDCO/SICOP and Senior Officers from Jammu and Kashmir provinces, virtually and in person

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#Addresses #Industry #Grievances #Calls #Regular #Interaction #Industry #Government

( With inputs from : kashmirlife.net )

April 25, 2023
Mega Block Diwas held at Kulgam; DC resolves various issues/ grievances on spot

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KULGAM, MARCH 15: Continuing the Block Divas initiative of Lt. Governor’s Administration, special public grievance redressal camps were today held across 3 blocks viz. Devsar, D.K.Marg and Kulgam of the district to get first hand appraisal of the public issues.
On the occasion, the Deputy Commissioner (DC) Kulgam, Dr.Bilal Mohi-Ud-Din Bhat held a Public Darbar at Kulgam and gave patient hearing to all issues put forth by the people.
During the proceedings, a large number of deputations, individuals from different areas flagged-off their issues, grievances and demands.
Delegations from Ashthal, Manzgam, Sangas, Aakhran, Gund Tankipora, Manzgam, Aadigatnoo, Liasoo and other areas participated in grievances redressal camp and apprised the DC about their issues and grievances for early redressal.
PRI members, who participated in the programme, also apprised the DC about various issues of their areas.
Officers from concerned departments responded to the queries and grievances of people that pertained to their departments.
The DC after giving patient hearing to the public addressed various issues and grievances on the spot. He also assured of resolving other genuine grievances in a time bound manner.
At Devsar and D.K.Marg, the officers of District Administrations chaired Block Diwas and listened to the public.

NO: PR/DDI/SGR/23/251/
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#Mega #Block #Diwas #held #Kulgam #resolves #issues #grievances #spot
( With inputs from : roshankashmir.net )

March 15, 2023
Block Diwas aims to redress public grievances at their doorsteps; ensures accountability: DC Kulgam

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KULGAM, MARCH 08: Continuing with its endeavour to provide effective and accessible grievance redressal platforms at the doorsteps of people, the District Administration Kulgam today organized Mega Block Diwas in various blocks of the district including at Kund, Kulgam and D.H Pora.
Officers remained available at the venues and jotted down public demands, listened to their issues and grievances for early redressal.
The Deputy Commissioner (DC) Kulgam, Dr.Bilal Mohi-Ud-Din Bhat presided over a grievances redressal camp at Kulgam, where he listened to the issues and grievances of the people for early redressal.
Public delegations from Brazloo, Koriel, Bohgund, Frisal, Pombay and other areas participated in this grievances redressal camp and apprised the DC about their issues and grievances besides projected various developmental requirements in their areas.
All the grievances and issues of people were listened to by the DC patiently and some of the grievances of immediate nature were redressed on the spot.
Officers and heads of departments also responded to the queries of the people pertaining to their departments.
While addressing the participants, the DC said that Block Diwas aims to redress public grievances of immediate nature at an earliest and to provide the services to the masses at their door steps, besides ensuring accountability.
Meanwhile Public outreach camps were also held at Block Kund and D. H. Pora, where concerned officers listened to public issues and concerns.

NO: PR/DDI/SGR/23/105/
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#Block #Diwas #aims #redress #public #grievances #doorsteps #ensures #accountability #Kulgam
( With inputs from : roshankashmir.net )

March 8, 2023
1,23,968 public grievances received on CPGRAMS portal in Jan

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New Delhi: The banking and insurance division of the Department of Financial Services and the Ministry of Labour and Employment received the maximum number of public grievances in January this year.
The Department of Financial Services (banking division) received 17,026 grievances, its insurance division received 6,429 grievances, the Ministry of Labour and Employment received 11,139 grievances, while the Central Board of Direct Taxes (income tax) received 5,524 grievances in January.
In January, 1,23,968 public grievances were received on the CPGRAMS portal, 1,25,922 public grievances cases were redressed and there existed a pendency of 67,283 cases, as on January 31.
The pendency in the Central secretariat has decreased from 69,204 public grievances at the end of December 2022 to 67,283 at the end of January 2023, said a report issued by the Department of Public Grievances.
In January, 15,398 appeals were received and 14,320 appeals were disposed. The Central secretariat had a pendency of 26,306 public grievance appeals at the end of January.
As per the report, 21 ministries and departments have more than 1,000 pending grievances as on January 24. The Central Board of Direct Taxes (7,579) and the Department of Personnel and Training (1,912) have the highest number of grievances pending for more than 30 days.
According to the report, the Department of Financial Services (banking division) has the highest number of public grievance cases under the corruption category at 810.
The average grievance redressal time in all the ministries/departments for the month of January was 19 days.

For Central ministries and departments, 6,017 grievances received the rating of ‘excellent’ and ‘very good’ directly from the citizens in the feedbacks collected by the BSNL call centre from January 1 to 24.
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#public #grievances #received #CPGRAMS #portal #Jan
( With inputs from www.siasat.com )

February 14, 2023
Grievances appellate committees to probe complaints against social media firms

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New Delhi: The Centre has notified three grievances appellate committees that will address users’ complaints against social media and other internet-based platforms.
According to the notification, each of the three GACs (grievances appellate committees) will have a chairperson, two whole-time members from different government entities and retired senior executives from the industry for a term of three years from the date of assumption of office.
The first panel will be chaired by the chief executive officer of the Indian Cyber Crime Coordination Centre under the Ministry of Home Affairs.
Retired Indian Police Service (IPS) officer Ashutosh Shukla and Punjab National Bank’s (PNB) former chief general manager and chief information officer Sunil Soni have been appointed as the whole-time members of the panel.
The second panel will be chaired by the joint secretary in charge of the Policy and Administration Division in the Ministry of Information and Broadcasting.
Indian Navy’s retired Commodore Sunil Kumar Gupta and Kavindra Sharma, former vice-president (consulting), L and T Infotech, have been appointed as the whole-time members of this panel.
The third panel will be chaired by Kavita Bhatia, a senior scientist at the Ministry of Electronics and Information Technology.
Former traffic service officer of the Indian Railways Sanjay Goel and former managing director and chief executive officer of IDBI Intech Krishnagiri Ragothamarao have been appointed as the whole-time members of the third panel.

The notification is part of the tighter IT rules, notified in October 2022 for setting up government-appointed GACs.
The objective of establishing the GACs is to settle the issues that users may have against the manner in which social media platforms initially addressed their complaints regarding content and other matters.
After the notification of the IT rules for social media, Minister of State for Electronics and Information Technology Rajeev Chandrasekhar said that compliance with rules and laws was not a “pick-and-choose” or “cherry-picking” option for the platforms.
He had cautioned that if and when rules are not followed, the “safe harbour protection” that these platforms enjoy falls away.
The provision of safe harbour under IT laws gives internet platforms — social media, e-commerce etc. — protection from the content posted by users.
“The government looks at the internet through the prism of keeping it safe and accountable for 120 crore digital nagriks (digital citizens). Safe and trusted internet is an integral part of the trillion dollars digital economy goal,” the minister had said.
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#Grievances #appellate #committees #probe #complaints #social #media #firms
( With inputs from www.siasat.com )

January 28, 2023