SBI-State Bank of India has given a solution to one of its customers while replying to a complaint related to mutilated notes of the bank.
In this era of Corona, inflation has broken the back of the common man. In this case the problem gets worse. Surround the problem while sitting. One such case has come to the fore. On the Twitter handle of the country’s largest government bank SBI- State Bank of India, the customer has complained about the mutilated notes. Let us know what you should and should not do in such a situation…
what to do customer
Many times, due to not paying attention, some such currency notes come in our pocket, which cannot be used anywhere. These notes are mutilated or in such a condition that no one accepts it.
Circulars in this regard are also issued by RBI from time to time. You can easily get such notes exchanged at any bank branch or RBI office.
RBI has also laid down rules for this. A person can exchange only a maximum of 20 notes at a time.
But the total maximum value of these notes should not exceed Rs 5,000. You will not have to pay any charge for getting these notes exchanged at the place set by RBI.
More than 20 notes can be accepted in banks against a receipt. It is paid later. For this the bank can charge you the fees prescribed by RBI.
SBI gave this answer
Would like to do that the quality of notes in the bank is checked through state-of-the-art note sorting machines. Chances of getting mutilated/torn or such bad notes are negligible. If you receive any such note, you can exchange the note at any of our branches. (2/2)
— State Bank of India (@TheOfficialSBI) September 9, 2021
How and how to exchange notes
Mutilated or soiled notes are accepted. It has to be noted that the pieces of notes should have all the necessary features.
According to the rules of RBI, if a note is burnt or has become completely useless, then it cannot be exchanged.
Regarding such notes, it is advised that it should be deposited in the RBI issue office only. Here there is a different process to change it.
The decision to exchange the note rests with the bank. No customer can coerce the bank to exchange such a bad note. While doing the note exchange, it is checked that it has not been torn intentionally.
Will I get full money back?
The value of exchange of these mutilated or damaged notes for general use depends on its condition. It depends on how cut or torn that note is. If the largest piece of a note of less than Rs 50 value is more than 50 per cent of the normal note, then on exchange of this note, its full value will be found.
If the largest piece of a note with a value of more than Rs 50 is 80 percent or more than the normal note, then you will get the full value on exchange of this note. If the largest piece of a note with a value of more than 50 rupees is between 40 to 80 percent of the normal note, then you will get half the value of that note.
If there are two pieces of the same note with a value of more than Rs 50 and these two pieces are up to 40 percent of the normal note, then you will get the value equal to the full value of the note. Half price is not available on exchange of Rs 1, Rs 2, Rs 5, Rs 10 and Rs 20 notes.
If the largest piece of a note with a value of less than 50 rupees is less than 50 percent of the normal note, then no value will be available on the exchange of this note.
If the largest piece of a note with a value of more than Rs 50 is less than 40 percent of the normal note, then no value will be available even after the exchange of this note.